Bumroll FAQs

Q: What payment methods do you accept?
A: We accept major credit cards, such as Visa, Mastercard, and American Express, for online orders. Additionally, we may offer alternative payment methods like PayPal or electronic bank transfers.

Q: Are your tissue paper products made in America?
A: Yes, all our tissue paper products are proudly made in America. We prioritize supporting local manufacturing and ensuring the highest quality standards.

Q: Can I purchase your tissue paper products in bulk?
A: Absolutely! We offer bulk purchasing options for businesses, retailers, and individuals who require larger quantities of tissue paper products. Please contact our sales team for more information.

Q: Are your tissue paper products environmentally friendly?
A: Yes, we are committed to sustainability. Our tissue paper products are made from responsibly sourced materials and are made from sustainable recycled fibers. We strive to minimize our environmental impact.

Q: Do you offer custom branding or packaging options?
A: Yes, we provide custom branding and packaging solutions for businesses. Whether you need your logo printed on the packaging or a unique design, our team can assist you. Reach out to us for more details.

Q: Can I return or exchange tissue paper products?
A: We have a return and exchange policy in place. If you encounter any issues with our products, please contact our customer service team within a specified timeframe, and they will assist you accordingly.

Q: Do you offer wholesale pricing for retailers?
A: Yes, we have special wholesale pricing for retailers interested in carrying our tissue paper products. Contact our sales team to discuss your specific requirements and receive more information.

Q: Can I place an order online?
A: Absolutely! Our website provides a convenient online ordering system. Simply browse our product catalog, select the items you need, and follow the checkout process to place your order.

Q: How long will it take to receive my order?
A: The delivery time may vary depending on your location and the size of your order. Generally, we strive to process and ship orders within 1-2 business days. You will receive a confirmation email with tracking information once your order is on its way and usually arrives within 4-5 days.

Q: I haven't been billed for my subscription yet, and I expected my next order on June 26th. Can you clarify what's happening?
A: This is usually due to credit card errors. Please update your payment. Once your payment is updated, your order will be processed.

Q: I ran out of supplies last time, and I'd like to modify my order. How can I do that?
A: We apologize for the inconvenience. Please let us know what modifications you would like to make to your order, and we will assist you accordingly. You can reach out to us at support@joinbumroll.com.

Q: Do you offer military discounts?
A: Yes, we do! Please Please contact support@joinbumroll.com. We appreciate your service or your family member's service.

Q: I want to cancel my order.
A: Your order/subscription will be canceled as soon as we receive your message. Please be sure to message us before your renewal date. Please contact us at support@joinbumroll.com.

Q: I am trying to update my payment method, but it's not working through the shop app. Can you help?
A: We apologize for the inconvenience. Please contact us at support@joinbumroll.com.

Q: I received an email requesting to update my card, but when I click on the link, I still see the same screen. What should I do?
A: We apologize for the inconvenience. Please contact us at support@joinbumroll.com. We are here to assist you.

Q: I want to cancel our subscription due to consistent email reminders indicating that I don't have a subscription. Please confirm the cancellation.
A: We apologize for the confusion and any inconvenience caused. You may opt out of your email subscription at any time by clicking the unsubscribe link at the footer of the email. Please contact us at support@joinbumroll.com. We appreciate your feedback and honesty.

Q: I accidentally placed an order and didn't need it. Can you cancel it?
A: We will cancel your order. Please contact us at support@joinbumroll.com.

Q: I'd like to cancel my subscription as I didn't authorize another box and already have two at my house. Please cancel my subscription immediately.
A: We apologize for any inconvenience caused. Your subscription will be canceled as requested. Please contact us at support@joinbumroll.com.

Q: I previously emailed to cancel my subscription, but I received no response, and the order is being processed. Can you cancel it from your end since I cannot?
A: We apologize for the lack of response and any inconvenience caused. Your subscription will be canceled and refunded. We appreciate your understanding and cooperation. Please contact us at support@joinbumroll.com.

Q: I'd be happy to send back the product if you have a return label. Please let me know.
A: Thank you for your offer. You can either use the product if you'd like, or you can choose to donate it. We appreciate your willingness to help. If you have any further questions or need assistance, please let us know.

Q: Why do I keep receiving emails indicating I don't have a subscription?
A: We apologize for the confusion. It seems there may have been a technical issue or a misunderstanding. Please contact our customer support team to resolve this matter and ensure your subscription status is accurately reflected.

Q: How can I cancel my subscription?
A: We understand your request to cancel the subscription. Please reach out to our customer support team, providing them with your account details, and they will assist you in canceling the subscription.

Q: I received emails stating that my subscription doesn't exist, but I'm still getting shipments and emails. Can you help?
A: We apologize for the inconvenience caused. It appears that there might be an issue with your account status. Please contact our customer support team and they will investigate the matter, pause any future shipments if needed, and assist you further.

Q: I can't log in to my account, but I'm receiving emails and my recurring shipment went through. Can you pause my shipments?
A: We apologize for the login issues you're experiencing. It's possible that you created a guest account during your initial shipment, which might be causing the login problem. To pause your shipments, please contact our customer support team.

Q: I have a subscription, but I can't see any history when I log in. Can you help me access my account?
A: We apologize for the inconvenience. It seems there might be an issue with your account's visibility or setup. Please contact our customer support team for any assistance.

Q: I need help with updating my shipping address and ensuring I can log into my account. What should I do?
A: We understand your concern. Please reach out to our customer support team, who will be happy to assist you.

Q: We need our order shipped to our PO Box. Can you arrange this for us?
A: Certainly! We will update the shipping address to your provided PO Box address. If you have any further questions or concerns, please feel free to contact us.

Q: How much of the product is made of post-consumer recycled material?
A: Our recycled toilet paper uses an estimated 60% +/- post-consumer waste.

Q: I had an order that was shipped, but my post office is shipping it back to the sender. What should I do?
A: We apologize for the inconvenience. Please provide us with your order number and tracking number, and we will assist you in resolving this issue promptly.

Q: I forgot to add a discount code during my purchase. Can you add it for me?
A: Sure! We can add your coupon code as a refund. You should receive an email confirming your refund. Please contact customer service.

Q: Do you sell paper towels or know a good company to get them from?
A: Currently, we only carry toilet paper.

Q: Is your toilet paper safe for septic tanks?
A: Yes, our toilet paper is septic-safe.

Q: Do you provide sample rolls for testing the product?
A: Yes, we can send you a free sample. Please provide us with the address where you would like the sample to be sent.

Q: Do you carry products other than toilet paper?
A: Currently, our offering is limited to toilet paper. If we expand our product line in the future, subscribers to our marketing email at JoinBumroll.com will be the first to know.

Q: I need assistance with an order problem, who should I contact?
A: Please provide us with the details of the order problem, and we will assist you. You can reach out to us through our customer support email.

Q: I've noticed that the unscented toilet paper I ordered initially started smelling like perfume in subsequent boxes. What can I do?
A: We apologize for the inconvenience. It's possible that the paper picked up a scent from the scented warehouses where it was stored. Please contact our customer support team to arrange a return for the last box you received.

Q: I would like to cancel my subscription. How can I do that?
A: We understand your request. To cancel your subscription, please contact our customer support team, and they will assist you with the cancellation process.

Q: I have Multiple Chemical Sensitivity and need unscented toilet paper. Can you update your website to provide more information for people like me?
A: We appreciate your feedback and concern for individuals with Multiple Chemical Sensitivity. Bumroll used hydrogen peroxide to whiten the toilet paper.

Q: Is your toilet paper wrapped in plastic when it is shipped?
A: No, neither the rolls nor the boxes are wrapped in plastic during the shipping process.

Q: If I buy more than one box of toilet paper, will they be wrapped in plastic or held together using plastic?
A: No, the rolls are not wrapped or held together with plastic, regardless of the number of boxes purchased.

Q: I joined the auto-ship program but now I can't sign in because my email is not recognized. What should I do?
A: We apologize for the inconvenience. If you used guest checkout on your first order, please create an account using the same email address. If you encounter any issues, please contact our customer support team, and they will assist you in resolving the problem.

Q: I'm trying to manage my subscription, but I'm receiving an error message stating that my Yahoo account is not recognized. What should I do?
A: We apologize for the inconvenience. To manage your subscription, please use the link provided in the error message. If you continue to experience difficulties, please reach out to our customer support team, and they will help you with any necessary changes to your subscription.

Q: Did the price go up on my last billing cycle?
A: Yes, prices were raised in late January 2023. Customers were notified via email notifications sent in early to mid-January 2023. Please check your spam folder for that email.

Q: How do I apply the coupon code to my next subscription?
A: Our coupons are good for your first shipment.

Q: Can I change the shipping frequency of my subscription frequency?
A: Yes, your subscription frequency can be changed at any time.

Q: I accidentally placed two orders for a case of toilet paper. Can one order be canceled and refunded?
A: Yes, your order will be canceled, and one of the orders will be refunded. Please reach out to our customer support.

Q: How can I change the frequency of my subscription or cancel it?
A: To change your subscription or cancel, please reach out to our customer support. Or log in to update your subscription.

Q: I'm unable to log into my account to manage my subscription. What should I do?
A: Please contact support directly at support@joinbumroll.com.

Q: I would like to change my order frequency. How can I do that?
A: You can change your order frequency by contacting our customer support. Please specify the new frequency you would like for your subscription.

Q: How can I cancel my subscription?
A: To cancel your subscription, please reach out to our customer support. We will assist you in canceling your subscription.

Q: My rewards amount is not being deducted from my order. Can I get a refund?
A: Certainly! Usually, rewards are automatically applied.

Q: I can't access my account and need to delay my next shipment. How can I do that?
A: If you're unable to access your account, please contact our customer support. We can reschedule your next shipment to go out on the requested date. If you have any further concerns, please let us know.

Q: Have you considered producing facial tissue?
A: Thank you for your suggestion. We appreciate your concern for the environment. We will forward your suggestion to our management team for consideration.

Q: I'm having issues with my initial order. How can I proceed?
A: We apologize for the inconvenience you experienced. Our customer support team is available to assist you. You can remove unwanted items from your shopping cart on our website. If you need further assistance, please let us know, and we'll be happy to help.

Q: Can I get information regarding recycled paper?
A: To get accurate information about recycling in California, we recommend referring to the website of the California Department of Resources Recycling and Recovery (CalRecycle) at https://calrecycle.ca.gov/Paper/Recycled/. They can provide detailed information on paper recycling guidelines in your state.

Q: I received an email about an upcoming shipment, but I don't want it.
A: We apologize for the inconvenience. It seems you have a guest account. If you prefer to have more control over your subscription, we recommend creating an account on our website. Alternatively, our customer support can assist you in rescheduling your shipment to a later date. Please let us know your preferred date.

Q: I never received my order, nor was my email answered. What happened?
A: We apologize for the inconvenience. Please feel free to reach out to our customer service. Our tech team will investigate the issue.

Q: My order just arrived but instead of 2 boxes of 24, I only got one box. Please send the rest of the order and make sure I don’t get charged.
A: We apologize for the error. Please feel free to reach out to our customer service. The second box will be shipped shortly. You will not be charged for the missing box.

Q: I'd like to unsubscribe, please.
A: Your subscription will be canceled as per your request. Please contact our customer service.

Q: I am a customer, however, neither of my email addresses is recognized, and thus I cannot log in to change my subscription date. Please help.
A: Please create an account using the email address you used to place your order. Once you have an account, you can log in and manage your subscription.

Q: Please cancel my subscription. The login isn’t working. I’m unable to log in or reset my password.
A: Your subscription will be canceled as per your request. Please contact our customer service.

Q: How do I add a coupon to my order?
A: To add a coupon, enter the coupon code on the checkout page in the designated field. If you're unable to locate it, please let us know, and we can refund the coupon amount to you.

Q: I verified that I'm not a robot, but I still can't access my account. What should I do?
A: If you're experiencing log in issues, please reach out to us for assistance.

Q: I want to change my subscription as I received a message about it being sent every two weeks. How can I make this change?
A: We apologize for any confusion. You can make the necessary adjustments by logging into your account or if you need any assistance, feel free to contact us.

Q: I clicked "skip" for delivery, but the order was not canceled. Can you please cancel it for me?
A: We're sorry for the inconvenience. We will cancel and refund your order. Please contact our customer service.

Q: I have a subscription to receive a case every 9 weeks, and I've selected "apply" for my rewards. Can it be applied to an automatic order?
A: We apologize for any confusion. To redeem your rewards, please navigate to our website and locate the rewards icon at the bottom left. Follow the steps to check your points balance and redeem them accordingly. If you need further assistance, please contact us.

Q: I need to change the card on file for my automatic order. How can I do that?
A: We're here to help. Please feel free to reach out to us.

Q: I received two shipments instead of one, and I want to delay my subscription by 3 months. How can I do that?
A: We apologize for the error. Please feel free to contact our customer service, we will be happy to assist you and delay your next shipment.