Bumroll Refund Policy

It’s a pleasure to serve you and make sure you are satisfied with our bath tissue & toilet paper products. If for some reason, you are not completely satisfied with your Bumroll purchase, or you received damaged goods, please contact us today.

7-Day Return Window
You may request a return within 7 days of receiving your order. Returns are free — Bumroll covers return shipping, and there is no restocking fee. To start a return, contact us with your order number and we will email you a prepaid return label to download and print.

To be eligible for a return, items must be unused and in their original, unopened packaging. For health and safety reasons, we are unable to accept returns of opened or partially used rolls.

Exchanges
We accept exchanges within the same 7-day window. If you would prefer a different Bumroll product instead of a refund, let us know when you contact us and we will arrange the exchange at no additional cost to you.

Refunds
Once your return is received and inspected, we will notify you and issue your refund to the original payment method. Please allow up to 10 days for the refund to be processed and posted by your bank or card issuer.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be sure to send us images of the damaged rolls.

Further Questions?
If you need additional help or have any further questions about our refund policy, please contact us today, and allow for up to 24 to 48 hours for a Bumroll customer service associate to respond.