Customer Service

Real people, right here in America, ready to help. Bumroll is a small American company. When you write to us, a real person on our team reads your message.

Contact us

Please include your order number (it's in your confirmation email) so we can help you faster.

Manage your subscription

You're always in control. Log in to your account and open Subscriptions to:

  • Skip a delivery or change your next ship date
  • Change how often your rolls arrive
  • Switch bundles (for example, from 24 to 48 rolls) or add paper towels
  • Update your card or shipping address
  • Cancel any time

Prefer texting? Manage your subscription by text. Can't log in? Create an account with the same email you used at checkout, or email us and we'll make the change for you. Please reach out before your renewal date so we can update your order in time.

Shipping

  • Free USPS shipping on all orders to the U.S. mainland. We ship to all 50 states.
  • Orders ship within 48 hours (up to 72 hours over a weekend).
  • Delivery usually takes 5–8 days from your order date. You'll get a tracking email as soon as your box is on its way.
  • No plastic wrap on the rolls or the boxes.

Read the full Shipping Policy.

Returns and damaged boxes

If something isn't right, contact us within 7 days of delivery. Returns are free: we email you a prepaid return label, and there's no restocking fee. Received a damaged or short box? Email us a photo and your order number and we'll make it right. Read the full Refund Policy.

Billing and payments

  • We accept major credit cards (Visa, Mastercard, American Express).
  • If a card is declined, your delivery pauses until the card is updated. Update it under Subscriptions in your account, or email us.
  • Forgot a discount code? Email us and we'll refund the discount amount.

Rewards, military, and wholesale

  • Bumroll Rewards: earn points on every order and turn them into money off. See how it works.
  • Military discount: thank you for your service, and thank you to military families. Email support@joinbumroll.com to get it.
  • Stores and businesses: interested in carrying Bumroll? Sell our products, or email us about bulk pricing.

More answers

Bumroll FAQs · Subscription Policy · Shipping Policy · Refund Policy

Thank you for choosing toilet paper and paper towels made in the USA. Every order supports American manufacturing jobs and helps plant trees here at home.